Resume

A lifelong knowledge seeker and design thinker driven to synthesize business goals and objectives with the wants and needs of end users, to uncover insight and achieve meaningful end to end experiences

Known for building positive, long-standing, client, vendor, and design/development team relationships, through amicable, honest, and knowledgeable rapport, contributing to continued business and ensuring delivery excellence

Work Experience

IBM iX, Global Business Services, Atlanta, GA                

Senior Managing Consultant                          2016-Present

As a UX Director, leads the UX Architectural Strategy and Design of multiple client engagements, providing oversight and design direction, as well as individual contributions. As the Creative Team Manager, coaches and motivates 5-member creative team with advancement opportunities, continuing education, and improved team member recognition. Recruits, interviews, and evaluates qualified applicants.

• Acted as Atlanta iX Studio Lead in 2017, managing office security and coordinating staffing, liaising with facilities management, and building staff morale in an environment of uncertainty and change.
• An enthusiastic and involved mentor, evangelized and taught IBM Design Thinking to many new and seasoned consultants and practitioners across IBM to further IBM’s transformation into a design-led company.
• Planned and facilitated numerous design thinking workshops with clients across multiple industries to envision the "art-of-the-possible" for their most pressing business and user issues, acting as a champion and catalyst for change within their organizations.
• Conducted a number of workshops for nonprofit organizations to assist them in establishing and growing their social media strategy and presence.

Managing Consultant  2004 - 2016

As an Associate UX Director, User Experience Architecture, led the UX Design of large client engagements from initial visioning through final delivery, across multiple initiatives over several years.

• Trusted UX Advisor to The Coca-Cola Company, providing UX strategy, thought leadership, and detailed specifications for key loyalty platform initiatives, ensuring delivery excellence and the continued success of the program.
• Led the user experience for multiple mobile wallet technology initiatives, including the first of its kind integration of Apple Pay and Android Pay with vending machines and the loyalty platform, growing consumer reach and engagement with relevant and cutting-edge experiences.
• Created platform wireframes, consulted on web services information flow, and developed training and campaign advisement to the vast ecosystem of creative agencies, vendors and service providers of Coca-Cola’s loyalty platform, maintaining continuity and effective collaboration across a globally distributed and multidisciplinary team.
• Worked with many clients and global teams across multiple industries; experienced in creating detailed, well executed and visually professional deliverables including user journeys, navigational flows and sitemaps, wireframes, prototypes, content strategies and content to successfully deliver complex omnichannel experiences.

Advisory IT Specialist/Consultant  1999 - 2004

As a Senior Information Architect and Business Analyst, crafted meaningful end to end user experiences for client engagements, as part of a larger UX team, and for smaller engagements, as a lead.

• Led the multimedia experience design and testing of a multimedia science kiosk that was housed in Science Centers worldwide, as well as EPCOT’s Innoventions area. The mission-based kiosk was translated into over 8 languages and provided immersive science learning to school age children.
• Led the multimedia experience design of a children’s science website, integrating content provided by science centers worldwide. Translated into over 8 languages, the TryScience website provided interactive experiences to elementary age children at a time when nothing else like it existed on the web.
• Successfully delivered Macys.com’s first of its kind, comprehensive ecommerce site on the web as part of a multidisciplinary team. Worked on the design for a wedding registry website that was part of a collaboration between Macy’s and The Knot.

Skills & Interests

User Experience Strategy & Design | Design Thinking | Information Architecture & Prototyping

Omnichannel UX | User Research & Testing | Human-Centered Design | Situational Adaptability

Content Strategy & Development | Gamification | Instructional Design & Training | Disruptive Innovation

Client Relationships | Cross-Functional Delivery Excellence | Digital Marketing | Lifelong Learning

Responsive Web, Mobile (iOS & Android), Kiosk, IOT, Conversational Design | Accessibility

Cognitive | eCommerce | Enterprise, B2B, B2C | Agile Methodology | Complex Problem Solving

Education

Master of Science (MS) Information Design & Technology, Georgia Institute of Technology, Atlanta GA

Bachelor of Science (BS), with honors, Architecture, Georgia Institute of Technology, Atlanta, GA

• Certificate in Building Construction Development

Awards & Honors

IBM Design Thinking Leader | IBM Recognized Teacher/ Educator | Services Excellence Award

Technical Achievement Award | Consumer Products Insights & Solutions (Silver)

Gamification Course Certificate | IBM Blockchain Fundamentals